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Charged twice this month?
Billing
High
Open
Resolved
Hi, I see two charges for my October box. Can you check?
Polar is checking the order
Suggested reply
Hi Maya, thanks for flagging this.
The second charge was a duplicate, so I have refunded it in full.
You will see it back on your card in 3 to 5 days.
Hi Maya, thanks for flagging this. The second charge was a duplicate, so I have refunded it in full. You will see it back on your card in 3 to 5 days.
Thank you, that was fast. While you are here, can my next box ship on the 15th instead?
Polar is checking the subscription
Suggested reply
Done. Your next box now ships on the 15th.
Nothing else about your subscription changes.
Done. Your next box now ships on the 15th. Nothing else about your subscription changes.
Reply to MayaSend
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